Privacy policy

This Privacy Policy explains how Transpackwood collects, uses, and protects your personal information when you visit our website or make a purchase.

Transpackwood is owned and operated by TRANSPACK, registered in France. Our registered address is 50 Rue Marcelin Berthelot, 93700 Drancy, France. For any privacy-related questions, you can reach us at Contact@transpackwood.com.

By using our website, you agree to the collection and use of your information as described in this policy.

1. What We Collect

We collect information that you give us directly, plus some technical data automatically.

Information you provide:

  • Contact and Order Details: Your name, billing address, delivery address, email address, and phone number when you place an order.
  • Messages: Anything you send us when you contact customer support.

Information collected automatically:

  • Technical Data: Your IP address, browser type, operating system, and pages you visit on our site. This helps us understand how customers use our store and fix any issues.

2. Why We Process Your Data

Under GDPR, we need a legal basis to process your personal data. We rely on:

  • Contract: We need your name, address, and payment details to process your order, ship it, and handle any returns. Without this data, we cannot fulfill your purchase.
  • Legitimate Interests: We use browsing data to improve our website, prevent fraud, and keep everything secure.
  • Consent: We will only send you marketing emails about new products or promotions if you explicitly opt in. You can withdraw this consent anytime by clicking unsubscribe or emailing us.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Send you order confirmations and shipping updates
  • Answer your questions and provide support
  • Improve our website and product offering
  • Send marketing emails (only with your consent)
  • Comply with legal obligations and prevent fraud

4. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • The right to be informed — You have the right to know how we use your data. This policy explains that.
  • The right of access — You can request a copy of the personal information we hold about you.
  • The right to rectification — You can ask us to correct any inaccurate information.
  • The right to erasure — You can ask us to delete your personal data ("right to be forgotten").
  • The right to restrict processing — You can ask us to limit how we use your data.
  • The right to data portability — You can request your data in a structured format.
  • The right to object — You can object to our processing, especially for direct marketing.
  • The right to withdraw consent — If you opted into marketing, you can withdraw that consent at any time.

To exercise any of these rights, email us at Contact@transpackwood.com. We will respond within 30 days.

5. Who We Share Your Data With

We do not sell your personal information. We only share it with trusted third parties who help us run our business:

  • Payment Processors — To handle your payment securely through Stripe.
  • Shipping Companies — To deliver your order.
  • Shopify — Our e-commerce platform, which stores and processes data on our behalf.

These providers only receive the information necessary to perform their service and are required to keep your data confidential. We may also disclose your information if required by law.

6. International Data Transfers

Some of our service providers (such as payment gateways) may process your data outside the European Economic Area (EEA). When this happens, we ensure appropriate safeguards are in place to protect your data, as required by GDPR.

7. Security and Retention

We take reasonable precautions to protect your personal information from loss, misuse, or unauthorized access. We keep your personal data only as long as necessary to fulfill the purposes we collected it for — including legal, tax, and accounting requirements. Order records are typically retained for 10 years in accordance with French commercial law.

8. Cookies

We use cookies to ensure our website functions correctly and to improve your shopping experience. Essential cookies are necessary for the site to work. Non-essential cookies (such as analytics) are only used with your consent, which you can manage through the cookie banner when you first visit our site.

9. Age Requirement

By using this site, you confirm that you are at least 18 years of age. If you are under 18, please ensure you have the consent of a parent or legal guardian before using this site or providing any personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, contact us:

  • Trade name: Transpackwood.com
  • Company Name: TRANSPACK
  • Siren: 530 864 032
  • VAT number: FR33530864032

 

Customer Service Hours

  • Monday – Friday: 09:00 – 18:00 (GMT+1)
  • Saturday – Sunday: Closed

Response Time: Within 24 hours.